By accessing or using getfirststep.org (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Site. These Terms apply to all visitors and users who access the Site.
Rudolph CX LLC ("Company," "we," "us," or "our") reserves the right to update these Terms at any time. Continued use of the Site after any changes constitutes acceptance of the updated Terms.
FirstStep is a free, publicly available performance support guide designed to help people navigate hard moments. The Site does not require account creation, login, payment, or any personal information to use. FirstStep is and will remain free for individual users as community giveback from Rudolph CX LLC.
3.01 Permitted Use. You may use this Site for lawful purposes only. You agree not to:
3.02 No Account Required. The Site does not require account creation. No personal information is collected for guide access.
4.01 Ownership. All content on this Site — including but not limited to text, situation frameworks, guide steps, brand assets, the FirstStep name and wordmark, and all other materials — is the exclusive property of Rudolph CX LLC and is protected by United States copyright law, trademark law, and other applicable intellectual property laws.
4.02 Limited License. You may view and use the Site's guide content for personal, non-commercial reference only. This limited license does not permit:
4.03 No Transfer. Nothing in these Terms transfers any intellectual property rights to you.
FirstStep provides situation-based guidance for general reference. It does not constitute professional advice of any kind — including but not limited to legal, medical, financial, clinical, regulatory, or therapeutic advice.
You agree not to rely on Site content as a substitute for professional advice, emergency services, or organizational policy. If you are in a life-threatening emergency, call 911.
6.01 Contact. The Site includes a contact form for inquiries. Submitting a contact form does not create a client relationship, contractual obligation, or engagement between you and the Company.
6.02 No Confidentiality. Information submitted through the contact form is not treated as confidential unless and until a written agreement is signed.
THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RUDOLPH CX LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RUDOLPH CX LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR ITS CONTENT. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
The Site may contain links to third-party websites. Rudolph CX LLC does not endorse or assume responsibility for any third-party content.
The Site uses the following third-party services:
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Site shall be resolved in Durham County, North Carolina.
Rudolph CX LLC reserves the right to modify, suspend, or discontinue the Site or any part of it at any time without notice or liability.
For questions about these Terms:
Rudolph CX LLC
info@getfirststep.org
Durham, North Carolina